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Privacy Policy

                                                                           Privacy policy

This Privacy Statement explains how we may collect, use, and disclose your Personal Information when you visit or make a purchase from excelsapp.com (the “Site” or “we”).

  • Personal Information Collection

We gather specific data about your device, how you interact with the site, and data required to handle your purchases when you visit the site. If you get in touch with us for customer service, we might additionally gather more information. Any data that can be used to specifically identify an individual is referred to as “Personal Information” in this privacy policy, which includes the data listed below. For further details on the Personal Information, we gather and why, see the list below.

  • Equipment details
  • Web browser version, IP address, time zone, cookie information, websites or items you see, search keywords, and website interaction are a few examples of the types of Personal Information that may be gathered.
  • The information will be used to accurately load the website for you and to analyse site usage so that it can be improved.
  • Origin of the data: Automatically gathered when you use cookies, log files, web beacons, tags, or pixels to access our site
  • Business-related disclosure: shared with our payment processors, Shopify, Stripe, and PayPal.

 

  • Order details
  • Name, shipping and billing addresses, payment information (including credit card numbers), email and phone numbers are a few examples of the personal information collected.
  • To fulfil our contract with you, provide you with the goods or services you requested, process your payment information, arrange for shipping, send you invoices and/or order confirmations, keep in touch with you, check our orders for risk or fraud, and, in accordance with your preferences, send you information or advertisements about our goods and services.
  • You were the source of the collection.
  • Information exchanged with our processor Shopify for commercial purposes.

 

  • Customer Service Information
  • Examples of the personal data gathered:
  • To provide customer service, the purpose of the collecting is.
  • You were the source of the collection.
  • Disclosure for a professional reason:
  •  
  • Minors

The [INSERT AGE] and under crowd are not permitted on the website. Children’s personal data is not something we knowingly collect. Please get in touch with us at the address listed below if you’re a parent or guardian and you think your child may have given us Personal Information and want it deleted.

  • Sharing of personal data

In order to deliver our services and carry out our agreements with you, as previously mentioned, we share your Personal Information with service providers. For instance:

  • Our online store is powered by Shopify. For more information on how Shopify utilises your data
  • We might divulge your Personal Information in order to abide by the rules and laws in force, to answer to a subpoena, search warrant, or other legitimate request for information, or in order to defend our rights.

 

  • Behavior-Based Marketing

As previously mentioned, we use your Personal Information to send you marketing communications or advertising that we think will be of interest to you. For instance:

  • IF APPLICABLE, [INSERT] To better understand how our consumers use the website, we use Google Analytics. Here is more information on how Google handles your Personal Information:
  • IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT CUSTOMER ACTIVITY ON YOUR WEBSITE, PLEASE INCLUDE THIS INFORMATION. We provide our advertising partners with information about your usage of the Site, your purchases, and how you engage with our ads on other websites. Depending on your region, you might be asked for permission to use cookies or other similar technologies when we collect and share some of this information directly with our advertising partners.

 

  • Using Personal Data

In order to provide our services to you, which include making things available for purchase, accepting payments, delivering and fulfilling orders, and keeping you informed about new goods, services, and deals, we must utilise your personal information.

legal foundation

If you live in the European Economic Area (“EEA”), we will treat your personal information in accordance with the General Data Protection Regulation (“GDPR”) using the following lawful bases:

  • Your approval;
  • The Site’s compliance with the terms of the agreement you have with it;
  • To fulfil our legal requirements, to safeguard your important interests, to carry out a work in the public interest;
  • To further our laudable aims, which do not outweigh your fundamental liberties and rights.

 

  • Retention

We will keep your Personal Information for our records after you place an order through the Site, unless and until you ask us to delete this information. Please see the “Your rights” section below for further details on your right to erasure.

  • Making decisions automatically

If you live in the EEA, you have the right to object to processing that relies primarily on automated decision-making (including profiling), provided that the processing does not significantly impact you or has a legal effect on you.

We [DO/DO NOT] use consumer data in completely automated decision-making that has a major impact on the law or other matters.

Limited automated decision-making is used by our processor Shopify to thwart fraud that won’t significantly harm you legally or in any other way.

  • Services that incorporate automated decision-making components include:
  • IP addresses linked to a temporary denylist for transactions that have repeatedly failed. This denylist lasts for a brief period of time.
  • Credit cards linked to temporarily blacklisted IP addresses are denied access. This denylist lasts for a brief period of time.

[ONLY IF YOU SELL PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT SHOULD YOU INCLUDE THE FOLLOWING SECTION]

  • Personal Information is being sold

In accordance with the California Consumer Privacy Act of 2023 (“CCPA”), our website sells personal information.

[INSERT:

  • CATEGORY OF SOLD INFORMATION;
  • DIRECTIONS ON HOW TO REFUSE TO BUY;
  • IF AND HOW YOU OBTAIN AFFIRMATIVE AUTHORIZATION; IF YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16);
  • PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS IF YOU OFFER A FINANCIAL INCENTIVE TO NOT SELL INFORMATION.]

 

  • CCPA

If you live in California, you have the “Right to Know” (also known as the “Right to Access”), which also gives you the option to move your Personal Information to another provider and request that it be updated, updated, or deleted. Please get in touch with us using the details shown below [OR INSERT AN ALTERNATE INSTRUCTION FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS] if you wish to exercise these rights.

Please get in touch with us at the number provided below if you want to appoint an authorised agent to submit these requests on your behalf.

  • Cookies

When you visit our Site, a cookie is a little file of information that is downloaded to your computer or other device. In addition to functional cookies, we also utilise performance cookies, advertising cookies, social media cookies, and content cookies. By enabling the website to remember your actions and preferences (such logging in and selecting a region), cookies improve your surfing experience. This means that each time you visit the website or navigate between pages, you won’t need to enter this information again. Cookies also reveal information about how visitors use the website, such as whether they are returning visitors or first-timers.

The following cookies are used to enhance your visit to our site and to deliver our services.

  • Avoid Tracking

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

  • Changes

We might occasionally update this privacy statement to reflect, for instance, adjustments to our procedures or for other operational, legal, or regulatory reasons.

  • Contact

Contact us by email at https://excelsapp.com for more information about our privacy practises, if you have any questions, or by mail at the address listed below if you would like to file a complaint.